Frequently Asked Questions

All orders can be placed only via the KERNEL website.

Currently, all orders have to be made on the KERNEL website.

Yes! We welcome you to visit us but do note that visits are on an appointment-only basis. You can book a visit by sending us a Whatsapp message at 80146043 or droping us an email at enquiries@kernelfurniture.com.

Yes, we would highly recommend that you measure the area and the pathways leading to the area such as doorways and elevator doors so as to ensure that there is no obstruction to the delivery process.

Not at the current moment but we are looking into it to give more options.

All prices stated are in SGD Currency.

Currently we accept all major credit cards including Visa and Mastercard. We also accept payment through PayNow.

If you need your confirmation or tax invoice resent, please email us at enquiries@kernelfurniture.com.

All items are delivered via specialised furniture delivery partners. All deliveries include moving items into your room of choice. However, some add-on charges may apply (e.g. carry-up service). For more information, please refer to Delivery info page here.

Orders containing only accessories will be delivered via parcel delivery partners. This service does not include unpacking, assembly or moving of items into room of choice.

All orders are delivered using Standard Delivery. Delivery times will vary depending on the nature of the product. Lead-time for Made-To-Order items can be found under product information. For more information on delivery, please refer to Delivery info page here.

For Order Value	Delivery Charges
$0.00 - $249.99	$8.00
$250.00 - $499.99	$30.00
$500.00 and above	Free

*Note that additional charges still apply for add-on services (eg. carry-up service).

Unfortunately, we do not have self-collection services available at the moment.

Only Made-To-Order items come assembled.

Unfortunately, we do not offer any disposal service for like-for-like items. Kindly ensure the necessary arrangements are made, so that your items can be moved in safely.

We are sorry for the inconvenience caused. Please email us at enquiries@kernelfurniture.com and provide your order number, a detailed description of what you ordered and what was wrongly sent. We will get back to you as soon as we can.

Always lift product instead of pushing or dragging. Please exercise caution when moving and get extra assistance to prevent any injury or damage.

We recommend that you follow these practical tips to maintain your wooden furniture.

• Regularly dust with a dry, soft, lint-free cloth to prevent excess grit build-up.
• If removing sticky spots, dip a soft cloth in water containing mild soap. Wring it out until nearly dry and carefully wipe the affected area. Follow up with a mildly damped cloth containing only water, then immediately gently wipe with a dry, soft cloth.
• Keep product indoors, away from direct sunlight and rain, heat or moist sources to prevent discoloration or wood damage.
• Always place a sturdy coaster or placemat under hot/cold or sharp objects and never place them directly on product’s surface.
• Immediately clean any spills with a soft, clean cloth using a blotting motion.

You will need to email us at enquiries@kernelfurniture.com and provide a detailed description of fault and photos (or video, where appropriate) showing the damage or fault.

We understand that sometimes a product may not be what you expected it to be. For more information, kindly refer to our Returns info page here.

Due to the nature of our products, the warranty is a limited 3-month warranty that covers manufacturing defects only. For more information, kindly refer to our Warranty info page here or contact us directly at enquiries@kernelfurniture.com.