Delivery

DELIVERY INFORMATION

All our products are handled by professionals and will be packaged for safe transit.


Kernel reserves the right to refuse delivery to restricted areas and/or areas that have limited access.
These include but are not limited to the following:
  • addresses off the mainland
  • army camps
  • embassies and consulates
  • industrial areas containing hazardous materials

 

      MORE INFORMATION
      DELIVERY & ASSEMBLY CHARGES
      ADD-ON SERVICES & CHARGES

      1. Parcel Delivery

      Accessories (e.g. small display items, table top mirrors etc) will be delivered via parcel delivery partners. You will receive an email with a link to track your parcel.

      Items via parcel delivery will be delivered to you at your door, and does not include unpacking, assembly, installation or moving of items into any room into your home.

      *Please ensure your checkout information (eg. delivery address) is correct.

      2. Bulky Delivery

      All furniture/bulky item orders are delivered by specialised furniture delivery partners during these operating hours from Monday to Saturday (10am – 7pm), except on public holidays. We will contact you to schedule the delivery date and timing will be notified one day before the confirmed date. 

      Please note that it is your responsibility to check that your items will fit through doors, staircases and lifts before you place your order. Product dimensions are included under product information on our website. All items are delivered pre-assembled unless stated otherwise. We do not cater for export market. 

      This service includes moving of items into the room of choice in your home, unpacking, rubbish removal and assembly (if specified). This service does not apply to accessories.

      Only Made-To-Order items come assembled. All other items require self-assembly unless stated otherwise. Excluding accessories, assembly can be arranged for a fee of $45 per item and for orders above $500, assembly will be complementary.

      3. Change of Delivery Date & Time

      If you wish to reschedule your delivery, you may do so at no charge by emailing us at enquiries@kernelfurniture.com at least 3 working weekdays (9.30am – 5pm, excluding public holidays) before the original scheduled delivery date. Delivery changes within 3 full working weekdays of original scheduled delivery date will incur a rebooking fee of $60 per delivery order.

      4. No Disposal Service

      We do not provide disposal service for all forms of furniture as we currently do not have the resources to dismantle and dispose of old furniture in the authorised locations as specified by local authorities. Kernel advises you to contact your town council for free furniture disposal service (HDB), or your respective condominium, office building management or the appointed public waste collector serving your estate.

      5. Delivery of Multiple Products

      If you have ordered more than one product, you may receive the items separately, and at different delivery times, but in most cases, we will arrange for all the items to be delivered in one delivery. You will be informed in advance should the items be delivered separately.

      6. Right to Refuse or Cancel Delivery Due to Hazardous Situations

      We agree to deliver goods to you on the understanding that reasonable access is available. It is your responsibility to check measurements to ensure your items will fit through the doorways or passageways leading to your delivery location.
      Kernel reserves the right to refuse or cancel delivery/fulfilment of any add-on service in any of the following situations:

      • If reasonable access is unavailable or if it becomes hazardous (i.e. items prone to damage on narrow stairway, obstruction of passageway)
      • If a carry-up service exceeds maximum of 3 floors. In such a case, you have the option to self-carry the item. However, Kernel will not be liable for damages incurred.

      7. Receiving Delivery

      On delivery, customer or 3rd party (whom are appointed by the customer for sign-off) shall inspect the item(s) and the surroundings carefully before our delivery team leaves the premise. Any damages detected should be reported immediately to the delivery team and be sure it is noted on the delivery order. Upon signing acceptance of the delivery order, it will be treated that conditions of goods and surroundings are within acceptance level of the consumers. Any discrepancies reported will not be accepted and Kernel reserves the right to reject any claims that are incurred after delivery of your items.

      To report on any fault/damages, please email us  at enquiries@kernelfurniture.com and provide a detailed description of fault and photos/videos showing the damages. Please note that insufficient information on issue/defects may incur delays with us in providing a resolution.

      Kernel reserves the right in its absolute discretion to determine whether a part has failed due to a defect or wear and tear. Such replacement or repair is offered by Kernel at its sole discretion. All replacement or repair of item(s) will depend on the next available schedule. Kernel shall not be liable for any consequences (whether direct or indirect) of the delay in the delivery of the replacement item and no such delay shall entitle the customer to treat this agreement as being repudiated by Kernel or to any comparison.

      8. Unsuccessful Delivery

      All unsuccessful delivery orders due to missed delivery, wrong given address, etc. will be returned to our warehouse and restocked. To reschedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a restocking fee of $60.

      9. Delivery Restrictions of Refusal of Entry by Building Management

      It is important that you check with your building management if there are any delivery restrictions before confirming your delivery details with us. Common address with delivery restrictions include, condominiums, private apartments and offices located in the central business district (CBD).

      Delivery restrictions can include but not limited to:

      • Vehicular height limits
      • Parking restrictions
      • Cut-off time for deliveries
      • Forms, deposits or lift padding required (note: our delivery team will not be able to assist with putting up lift padding)

      You are required to place any deposit to the building management for moving goods into their premises if necessary.

      Should your building management reject admittance of our delivery team, delivery will be rescheduled (please ensure permission is obtained by your building management for the new delivery date) with a restocking fee of $60.

      10. Delayed Delivery due to Unforeseen Situations

      In the event of delay in shipment due to unforeseen situations, Kernel reserves the right to reschedule the delivery, subjected to the availability of delivery slots.
      No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.
      Kernel shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Kernel or to any comparison.
      If you wish to change the date of delivery, please inform us at least 3 working weekdays (9.30am- 5pm, excluding public holidays) before the original scheduled delivery date.
      For Order Value Delivery Charges Assembly Charges*
      $0.00 - $249.99 $8.00 $45 per item
      $250.00 - $499.99 $30.00
      $45 per item
      $500.00 and above Free Free

      *Excludes Made-To-Order items and Accessories.

      Note that additional charges still apply for add-on services (carry-up service).

      Carry-Up Service

        Carry-up Service is required for delivery to any location above ground floor without direct, unobstructed lift access. This includes carrying furniture up any flight of stairs within apartments or landed property.

        Common scenarios include:

        • Stairs within landed properties and HDB maisonette
        • Walk-up apartments with no direct lift access
        • Lift doorways that are too narrow for the furniture items to fit through

        Carry-up service is charged at $10 per item, per every non-lift accessible level. Please note that this service is limited to carrying up a maximum of 3 storeys / flights of stairs. E.g. Delivery of two items (table and bench) to the fourth storey of a shophouse will be calculated as $10 x 2 items x 3 non-lift accessible storeys = $60.

        Note: Carry-up service is required only for furniture items and does not need to be added on for accessory items.

        Please indicate “carry-up service” in the Special Instructions box on the Cart page and specify the no. of items & no. of storeys with no lift access. E.g. Carry-up service - 2 items, 2 storeys. A separate payment link will be email to you after we’ve received your order.

          If you require carry-up service but have not arranged for it at any of the steps above, please send a request to our enquiries@kernelfurniture.com. Kindly ensure we are notified and have acknowledged your request at least 3 full working weekdays before your delivery date (not inclusive of the day itself).

          We agree to deliver goods to you on the understanding that reasonable access is available. It is your responsibility to check measurements to ensure your items will fit through the doorways or passageways leading to your delivery location.

          Should there be any obstructions to direct lift access experienced during delivery, the Delivery Team will assess whether it is possible to perform carry-up service on the spot (and bill the charges later) or to reschedule delivery. This is dependent on the number of items to be delivered, manpower, hazard assessment as well as other operational considerations. If the Delivery Team determines that delivery has to be rescheduled, there will be a restocking fee of $60.